Terms of service

Return & Refund Policy

Last updated: 8/25/25

At Neo Forged Performance LLC, we take pride in crafting premium, made-to-order performance parts. Because many of our products are custom-built to specification, we have a strict return and cancellation policy to ensure fairness and clarity.

1. Custom & Made-to-Order Products

  • All custom and made-to-order items (including wheels, seats, and other special builds) are non-returnable and non-refundable once production begins.

  • Cancellations requests must be made within the first 72 hours of purchase and must be approved, cancelations after 72 hours are acceptable but are subject to a 40% restocking fee.

  • Cancellations requested after 14 days of purchase cannot be accepted under any circumstances.

2. In-Stock Products

  • In-stock, non-custom products may be returned within 14 days of delivery.

  • Returned products must be unused, uninstalled, and in original packaging.

  • A 20% restocking fee applies to all eligible returns.

  • Customer is responsible for return shipping costs.

3. Damaged or Defective Items

  • All shipments should be inspected upon delivery.

  • Damaged or defective products must be reported within 48 hours of delivery with clear photo documentation.

  • If approved, we will repair, replace, or provide store credit at our discretion.

4. Non-Returnable Items

The following cannot be returned or refunded under any circumstance:

  • Custom or made-to-order products

  • Gift cards

  • Sale or clearance items

  • Products damaged due to improper installation, misuse, or accidents

5. Refund Processing

  • Once a return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed back to the original payment method, less any restocking fees, within 7–10 business days.

6. Contact Us

For all return, refund, or cancellation requests, please contact us at:

Neo Forged Performance LLC
Help@neoforgedperformance.com