Shipping policy

SHIPPING POLICY

Last Updated: 8/25/25

Neo Forged Performance LLC Shipping Policy

At Neo Forged Performance LLC, many of our products are custom-built, made-to-order, and shipped through a combination of international freight and domestic carriers. By placing an order, the customer acknowledges and agrees to the shipping terms outlined below.

1. ORDER PROCESSING & PRODUCTION TIMES

Many Neo Forged products are built specifically for each customer after purchase.

Made-to-Order Products

Examples include, but are not limited to:

  • Racing Seats

  • Forged Wheels

  • Carbon Fiber Components

  • Custom Steering Wheels

  • Special Order Performance Parts

Average production times generally range from 4–8 weeks, depending on product specifications, customization level, supplier schedules, material availability, and seasonal demand. 

This production time is SEPERATE from our shipping time- our standard shipping time frame is 25-30 days by International sea freight shipment. Air shipping is available for roughly $650-800 depending on our location. 

Production Rush Fee: $500
If you do not which to wait and would like to have the production time shortened down to 10-15 days (varies by model) this can be accommodated.
Please note- standard shipping still applies unless air shipping is paid as well as the rush fee.  


In-Stock Products

Items listed as in stock typically ship within 3–5 business days after payment processing.

Production and fulfillment timelines are estimates only and are not guaranteed.

2. SHIPPING METHODS

Neo Forged utilizes a variety of shipping methods including:

  • International Sea Freight

  • International Air Freight

  • UPS

  • FedEx

  • DHL

  • USPS

  • LTL Freight Carriers

The shipping method used will depend on product size, weight, destination, and service selected at checkout.

Neo Forged reserves the right to select the most appropriate carrier for any shipment.

3. INTERNATIONAL FREIGHT SHIPPING DISCLOSURE

Many of our larger products, including seats and wheels, are shipped via international freight sea transport as part of our economy shipping options.

Due to the nature of international freight logistics:

  • Live tracking is generally not available while shipments are in ocean transit

  • Customers may receive a domestic tracking number before arrival

  • Domestic tracking numbers may show no movement or updates until the shipment arrives in the United States, clears customs, and is transferred to the domestic carrier

  • Lack of tracking updates during international transit does not indicate that the shipment has been lost, delayed, or not shipped

By placing an order, the customer acknowledges and accepts this shipping process.

4. DELIVERY ESTIMATES

Estimated delivery dates provided by Neo Forged, Shopify, carriers, or third-party applications are estimates only and are not guaranteed.

Transit times may vary due to:

  • Customs inspections

  • Customs clearance delays

  • Port congestion

  • Weather events

  • Carrier delays

  • International freight disruptions

  • Government processing delays

  • Holiday shipping volumes

These circumstances are outside of Neo Forged's control and do not constitute grounds for cancellation, chargebacks, refunds, or claims while a shipment remains in active transit.

5. INTERNATIONAL DUTIES, TAXES & FEES

International customers are solely responsible for:

  • Import duties

  • Customs fees

  • VAT

  • Brokerage fees

  • Local taxes

Neo Forged has no control over these charges and cannot estimate them.

6. NON-CANCELLABLE SHIPMENTS

Once an order has entered production or has shipped, it cannot be intercepted, recalled, rerouted, or canceled.

If a customer no longer wishes to receive an item after shipment has begun, the customer must accept delivery and follow the approved return process.

Refusal of delivery does not automatically qualify for a refund.

7. DAMAGED SHIPMENTS

Customers must inspect all deliveries immediately upon receipt.

Any shipping damage must be reported within 48 hours of delivery and must include:

  • Clear photographs of the packaging

  • Clear photographs of the damaged product

  • Delivery information

Failure to report shipping damage within 48 hours may result in denial of a shipping damage claim.

8. LOST OR MISSING SHIPMENTS

A shipment is not considered lost while:

  • It remains in active transit

  • It is awaiting customs clearance

  • It is awaiting transfer between freight providers

  • Carrier tracking remains active

If carrier records indicate delivery to the address provided by the customer, Neo Forged may rely upon carrier delivery confirmation as proof of delivery.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

Neo Forged is not responsible for:

  • Delays caused by incorrect addresses

  • Additional carrier fees

  • Returned shipments

  • Storage fees

  • Reshipping costs

Any additional costs incurred due to incorrect customer information will be the responsibility of the customer.

10. CONTACT INFORMATION

For shipping-related questions, please contact:

Neo Forged Performance LLC
Support@NeoForgedPerformance.com